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Frequently Asked Questions
You can track your order by logging into your account and visiting the "Orders" section. Alternatively, you can use the tracking number provided in your order confirmation email and enter it on our tracking page. If you're having trouble finding your tracking information, please contact our customer support team.
We offer a 30-day return policy for most products. Items must be returned in their original packaging and in like-new condition. Some products, such as software and custom-built systems, may have different return policies. Please refer to our Returns & Refunds page for complete details and instructions on how to initiate a return.
The easiest way to find drivers is to search for your product on our website and visit its product page. There, you'll find a "Downloads" tab with all available drivers and software. You can also visit our Driver Download Center and search by product category, model number, or operating system. For complex systems, our System Scanner tool can automatically detect your hardware and recommend the appropriate drivers.
To claim warranty service, start by registering your product (if you haven't already). Then, visit our Warranty Claims page and fill out the warranty service request form. You'll need your product's serial number and proof of purchase. Once your claim is approved, you'll receive instructions for sending your product to our service center or getting on-site service, depending on your warranty type.
There are several potential causes for slow computer performance. Start by checking for malware and viruses using reliable security software. Next, ensure your operating system and drivers are up to date. Clean up your storage by removing temporary files and uninstalling unused programs. Consider upgrading hardware components like RAM or switching to an SSD if you have an older HDD. Visit our Performance Optimization Guide for step-by-step instructions and more advanced troubleshooting.