Order Tracking
Get real-time updates on your order's status
Frequently Asked Questions
Where can I find my order number?
Your order number is included in the order confirmation email that was sent to you after your purchase. It typically starts with "CV-" followed by 8 digits. You can also find your order number by logging into your account and viewing your order history.
How long does shipping usually take?
Shipping times vary depending on your location and the shipping method you selected:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping: 7-14 business days
Please note that these times do not include order processing time, which is typically 1-2 business days.
What if my order hasn't arrived by the estimated delivery date?
If your order hasn't arrived by the estimated delivery date, please wait one additional business day as occasional delays can occur. If your order still hasn't arrived, please contact our customer support team with your order number and we'll help track your package and resolve any issues.
Can I change my shipping address after placing an order?
Address changes may be possible if your order has not yet entered the shipping phase. Please contact our customer support team immediately with your order number and the new shipping address. Once an order has been shipped, we cannot change the delivery address.
Need Additional Help?
If you can't find your order or have any questions about your purchase, our customer support team is here to help.